Terms of Service – Corporate Use

Last updated: April 2026

1. Application

These Corporate Terms & Conditions ("Corporate Terms") apply to all bookings made by businesses, organisations, or commercial entities ("Client"), including but not limited to simulator private hire, MCC training sessions, and group event bookings.

These Corporate Terms also apply to any individual booking a simulator private hire or MCC training session involving self-directed simulator use, regardless of whether the booking is made by a business or individual.

These Corporate Terms apply in addition to FlightX's Terms of Service. Where any inconsistency arises:

• These Corporate Terms prevail over the Terms of Service; and
• Any separate written agreement between FlightX and the Client prevails over both to the extent of any inconsistency.

2. Australian Consumer Law

Nothing in these Corporate Terms excludes, restricts or modifies any rights you may have under the Australian Consumer Law (ACL).

3. Pricing & Payments

All prices are in Australian Dollars (AUD) and include GST where applicable unless otherwise stated.

A booking is not confirmed until payment has been received in full. FlightX reserves the right to release any unconfirmed booking.

Corporate Party and Group Event Bookings

Where a booking is made more than 30 days prior to the event date, a tax invoice will be issued and payment must be received no later than 30 days before the event date.

Where a booking is made 30 days or fewer prior to the event date, full payment is required immediately at the time of booking. No invoice option is available in these circumstances.

MCC Training and Simulator Private Hire

Where a booking is made more than 14 days prior to the session date, a tax invoice may be issued at the Client's request. Payment must be received within 7 days of the booking being made and no later than 7 days before the session date, whichever is earlier.

Where a booking is made 14 days or fewer prior to the session date, full payment is required immediately at the time of booking. No invoice option is available in these circumstances.

General

Payment may be made by card or other payment methods accepted by FlightX at the time of booking. FlightX is not required to hold or reserve any booking time until payment has been received in accordance with the applicable terms above.

4. Simulator Hire & Training Use

4.1 General Use

Simulator hire is provided for:

• Entertainment purposes; and/or
• Familiarisation or self-directed training

Unless expressly agreed in writing, FlightX does not provide accredited training, certification, or assessment.

4.2 MCC Training & Private Hire

MCC training and simulator private hire sessions may be conducted:

• With a FlightX instructor present; or
• Without a FlightX instructor, subject to Section 4.3

4.3 Induction Requirement

Where a FlightX instructor is not present, all participants must have completed a simulator induction approved by FlightX prior to the session.

The induction is conducted by FlightX and:

• Is charged at the simulator and instructor private hire rate of $275 per hour
• Requires a minimum of 2 hours
• Is provided in addition to any booked simulator session time

FlightX reserves the right to refuse simulator use without an instructor where, in its reasonable opinion, participants have not completed sufficient induction. No refund will be provided in such circumstances, except as required by law.

5. Booking Changes & Cancellations

5.1 Booking Changes

Bookings may be rescheduled up to 5 days prior to the scheduled session without charge.

5.2 Late Changes

Changes requested within 5 days of the scheduled session may incur a rebooking fee. Changes within 48 hours may be treated as a cancellation.

5.3 No-Shows

Failure to attend without prior notice will result in forfeiture of the booking and any associated payment.

5.4 FlightX-Initiated Changes

Where FlightX cancels or reschedules a booking, a mutually suitable alternative will be offered. If no alternative can be agreed, a credit or refund will be provided in accordance with applicable law.

6. Group Responsibility

The Client is responsible for:

• All participants attending under the booking, including acts or omissions of participants
• Ensuring participants comply with FlightX rules and staff directions
• Any damage, disruption or loss caused by participants, including any physical damage to FlightX equipment, fixtures or property

FlightX may remove any participant whose behaviour is unsafe or disruptive. No refund will be provided for removed participants, except as required under Australian Consumer Law.

7. Time Management

Bookings must start and finish within the allocated time.

Late arrival may reduce session time and does not entitle the Client to compensation.

Overtime may be permitted at FlightX's discretion and will be charged on a pro-rata basis at a rate no less than the effective hourly rate of the original booking, or as otherwise advised by FlightX.

8. Safety & Entry Conditions

All participants must comply with FlightX safety requirements and follow staff instructions at all times.

FlightX reserves the right to refuse or terminate participation where a participant:

• Appears under the influence of drugs or alcohol
• Is unable to safely operate the simulator
• Has not completed required induction (where applicable)
• Fails to follow directions

No refund will be provided in such cases, except as required by law.

9. Technical Issues

Where a technical issue reduces or prevents a session:

• FlightX will offer a reschedule or credit as a minimum
• Where rescheduling is not possible, a refund will be provided in accordance with applicable law
• Liability for any additional loss (including business interruption) is excluded to the extent permitted by law

10. Limitation of Liability

To the extent permitted by law, FlightX excludes all liability for any indirect, incidental, special or consequential loss, including but not limited to loss of business, revenue, profits, opportunity, or business interruption.

Where a consumer guarantee applies and cannot be excluded, liability is limited in accordance with the Australian Consumer Law.

Subject to the above, FlightX's total liability to the Client for any claim arising out of or in connection with these Corporate Terms shall not exceed the total amount paid by the Client for the specific booking giving rise to the claim.

11. Simulator Use & Assumption of Risk

Participants acknowledge that:

• The simulator is a fixed-base system designed for experiential use
• Use involves physical and sensory engagement
• Self-directed use (including MCC or private hire) carries additional responsibility

Where no instructor is present, participants assume responsibility for simulator operation within the scope of their induction.

Participation is voluntary and at the participant's own risk, except to the extent caused by FlightX's negligence or breach of statutory duty.

12. Filming & Commercial Use

Any filming, photography, or commercial content creation at FlightX premises must be approved in advance by FlightX. Additional fees or conditions may apply.

Unless otherwise agreed in writing, all intellectual property in any content created by the Client remains with the Client.

The Client must not publish, distribute, or use any content in a way that misrepresents the simulator, the experience, or the FlightX brand.

FlightX must be given at least 5 days to review any content prior to public release, unless otherwise agreed in writing. FlightX may require reasonable amendments or prohibit publication where content may misrepresent the simulator, the experience, or the FlightX brand.

13. Website & Intellectual Property

All content, systems, and simulator materials remain the property of FlightX. No reproduction or commercial use is permitted without prior written consent.

14. Governing Law

These Corporate Terms are governed by the laws of Western Australia, Australia.

15. Contact Us

For any enquiries regarding these Corporate Terms:

• Email: perth@flightx.com.au
• Phone: (08) 9228 8737
• Address: Ground Floor, 355 Newcastle Street, Northbridge WA 6003

16. Force Majeure

FlightX will not be liable for any delay or failure to perform its obligations where such delay or failure is due to events beyond its reasonable control, including but not limited to power outages, external equipment or infrastructure failure, building access issues, natural events, flood, fire, cyclone, pandemic, epidemic, public health emergency, or government restrictions.

This clause does not apply to routine equipment malfunction or maintenance issues, which are addressed under Section 9 (Technical Issues).

Where such an event occurs, FlightX will make reasonable efforts to reschedule affected bookings or provide a suitable alternative remedy in accordance with applicable law.

17. Dispute Resolution

In the event of any dispute arising out of or in connection with these Corporate Terms, the parties agree to the following process:

1. A party claiming a dispute must notify the other party in writing, setting out the nature of the dispute and a proposed resolution.
2. The parties will attempt to resolve the dispute by good faith negotiation within 10 days of the notice being received.
3. If the dispute is not resolved within that period, either party may refer the matter to mediation administered by the Small Business Development Corporation (SBDC) of Western Australia, with the cost of mediation shared equally between the parties.
4. If mediation is unsuccessful or either party declines to participate, either party may commence legal proceedings in the courts of Western Australia.

Nothing in this clause prevents either party from seeking urgent interlocutory relief from a court where necessary.

18. Confidentiality

Each party agrees to keep confidential any non-public information of the other party disclosed in connection with a booking, and not to disclose such information to any third party without prior written consent, except as required by law.